Refund policy

Last Updated: Jun-18-2026

Return Window

At ANQ Global Traders, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may request a return within 30 days from the date your order is delivered. Returns requested after this period will unfortunately not be accepted. We recommend inspecting your order as soon as it arrives to ensure everything meets your expectations.

 

 

Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and unwashed

  • All original tags must still be attached

  • The item must be returned in its original packaging

  • A valid order number or proof of purchase is required

  • The return must be requested within the 30-day return window

Items that do not meet these conditions may not be eligible for a return or refund. We reserve the right to decline returns that do not satisfy the above requirements.

 

 

How to Initiate a Return

To start your return, please follow these simple steps:

  1. Email us at contact@anqglobaltraders.com with your order number and reason for return

  2. Our support team will review your request within 1–2 business days

  3. Once approved, we will send you detailed return instructions

  4. Pack your item securely and send it using the instructions provided

Please do not send items back without prior approval from our team. Unauthorized returns cannot be accepted or processed.

 

 

Return Label / Return Shipping

Customers are responsible for covering the cost of return shipping unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method when sending your return, as ANQ Global Traders is not responsible for items lost in transit during the return process. Original shipping charges are non-refundable. Once we receive and inspect your return, we will proceed with your refund or exchange.

 

 

Return Method

All approved returns must be sent back using a reliable and trackable shipping carrier. Once your returned item is received at our facility and passes inspection, your refund will be processed to the original payment method. We do not offer in-store returns or drop-off options. All returns are handled entirely online through our support team via email.

 

 

Restocking Fee

ANQ Global Traders does not charge any restocking fees on approved returns. You will not be penalized with hidden charges or deductions for returning an eligible item. The full product amount will be refunded once the return is received and approved. We believe in keeping our return process simple, fair, and hassle-free for our customers.

 

 

Damages and Issues / Defective Items

Please inspect your order immediately upon delivery. If you receive an item that is damaged, defective, or not what you ordered, contact us within 48 hours of delivery at contact@anqglobaltraders.com. Please include your order number and clear photos showing the issue. Our team will review your case promptly and arrange a replacement, exchange, or full refund depending on the situation and product availability.

 

 

Exceptions / Non-Returnable Items

The following items are not eligible for return under any circumstances:

  • Items returned after the 30-day return window

  • Items that have been worn, washed, or altered

  • Items with removed or missing original tags

  • Items not in their original packaging

  • Final sale or clearance items (if applicable)

If you are unsure whether your item qualifies for a return, please contact us before sending anything back and we will be happy to guide you.

 

 

Exchanges

We offer exchanges only in the following cases:

  • The item received was defective or damaged

  • The wrong item or size was delivered

All exchanges are subject to product availability at the time of the request. If the requested item is out of stock, a full refund will be issued instead. To request an exchange, contact us at contact@anqglobaltraders.com with your order number and details of the issue.

 

 

Change of Mind

We understand that sometimes a purchase may not work out as expected. If you wish to return an item simply due to a change of mind, you are welcome to do so within the 30-day return window, provided the item meets all return eligibility conditions listed above. Please note that return shipping costs for change-of-mind returns are the responsibility of the customer. We appreciate your understanding.

 

 

Refunds

Once your returned item is received and inspected by our team, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Refund issued to your original payment method

  • Processing time: 5–7 business days after approval

  • Your bank or payment provider may require additional time to reflect the refund in your account

If you have not received your refund within 10 business days of our confirmation, please contact us at contact@anqglobaltraders.com.

 

 

Late / Missing Refunds

If you have not received your refund after the expected processing period, please take the following steps:

  1. Check your bank account or payment method again

  2. Contact your bank or card provider — processing times can vary

  3. If you have completed the above and still have not received your refund, email us at contact@anqglobaltraders.com

We will investigate the matter and work with you to resolve it as quickly as possible. Refund delays are rare but can occasionally occur due to banking processing times outside our control.