FAQ
Last Updated: Jun-18-2026
Order & Shipping Questions
Q: Where do you ship to?
We currently ship to all states within the United States. All orders qualify for free standard shipping with no minimum order requirement. We are working on expanding our shipping destinations in the future, so stay tuned for updates.
Q: How long does delivery take?
Our standard delivery timeline is 6–10 business days from the date your order is placed. This includes 1–3 business days for handling and 5–7 business days for transit. Orders placed after 5:00 PM EST or on weekends will begin processing the next available business day.
Q: How much does shipping cost?
Shipping is completely free on all orders delivered within the United States. No coupon code or minimum purchase is needed — free shipping is automatically applied at checkout for every order.
Q: Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible at contact@anqglobaltraders.com with your order number. Address changes can only be made before your order has been shipped. Once dispatched, we are unable to redirect or modify the delivery address.
Q: Can I cancel my order?
Orders can be cancelled within 24 hours of being placed, provided they have not yet been processed for shipping. To request a cancellation, email us at contact@anqglobaltraders.com with your order number. If your order has already shipped, cancellation is no longer possible and you will need to follow our return process.
Q: My order says delivered but I have not received it. What should I do?
If your tracking shows delivered but you have not received your package, please check around your delivery area, with neighbors, or at your building reception first. If you still cannot locate your order, contact us within 48 hours at contact@anqglobaltraders.com and we will investigate the matter with the carrier on your behalf.
Return & Refund Questions
Q: What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, unworn, in their original packaging, and with all tags still attached to be eligible for a return. To start a return, simply email us at contact@anqglobaltraders.com with your order number and reason for return.
Q: How do I return an item?
To initiate a return, contact our support team at contact@anqglobaltraders.com with your order number. Once your return request is reviewed and approved, we will send you detailed instructions on how and where to send your item. Please do not send anything back without prior approval from our team.
Q: Who pays for return shipping?
Return shipping costs are the responsibility of the customer, except in cases where the item received was damaged, defective, or incorrect. In those cases, we will cover the cost of return shipping. We recommend using a trackable shipping method for all returns.
Q: How long does a refund take?
Once we receive and inspect your returned item, refunds are processed within 5–7 business days. The refund will be issued to your original payment method. Please note that your bank or card provider may require additional time to reflect the amount in your account.
Q: I received a damaged or wrong item. What should I do?
We are sorry to hear that. Please contact us within 48 hours of delivery at contact@anqglobaltraders.com with your order number and clear photos of the issue. Our team will review your case and arrange a replacement, exchange, or full refund as quickly as possible.
Q: Do you charge a restocking fee?
No, we do not charge any restocking fees on approved returns. The full product amount will be refunded once your return is received and passes inspection.
Payment & Checkout Questions
Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, Klarna, Maestro, and UnionPay. All payments are processed securely through Shopify Payments.
Q: Is my payment information safe?
Yes, absolutely. Our website uses SSL encryption and complies with PCI-DSS standards to ensure your payment details are fully protected. We do not store your card information on our servers at any point.
Q: What currency do you charge in?
All transactions are processed in United States Dollars (USD). If your bank account is linked to a different currency, your financial institution may apply a conversion rate. Any conversion fees are charged by your bank and are outside our control.
Q: My payment failed. What should I do?
If your payment did not go through, please check that your card details and billing address are entered correctly, then try again. You may also try a different payment method or browser. If the issue continues, contact us at contact@anqglobaltraders.com and we will help you complete your order.
Q: Will I receive an order confirmation?
Yes. Once your payment is successfully processed, you will receive an order confirmation email at the address provided during checkout. If you do not see it within 24 hours, please check your spam or junk folder before contacting us.
Product Information
Q: What products does ANQ Global Traders sell?
ANQ Global Traders specializes in men's accessories, including a curated collection of ties and belts. Our products are designed for a variety of occasions including business meetings, formal events, and everyday wear. We offer a range of colors, styles, and patterns to suit different preferences and outfits.
Q: What sizes are available for belts?
Our belts are available in a range of sizes to accommodate different waist measurements. Please refer to the size guide available on each individual product page for accurate sizing information. If you are unsure about sizing, feel free to contact us before placing your order.
Q: How do I care for my tie or belt?
For ties, we recommend dry cleaning or gentle hand washing depending on the fabric. Avoid wringing or folding ties harshly as this can damage the material. For belts, wipe clean with a soft dry cloth and store flat or rolled to maintain shape. Avoid prolonged exposure to moisture or direct sunlight to extend the life of your accessories.
Q: Are your products true to the images shown on the website?
We make every effort to display our products as accurately as possible. However, colors may appear slightly different depending on your screen settings and device display. If you have any concerns about a specific product before purchasing, please contact us and we will be happy to help.
General Inquiries
Q: How can I contact ANQ Global Traders?
You can reach our support team by emailing us at contact@anqglobaltraders.com. Our team is available Monday through Friday, 9:00 AM to 5:00 PM EST. We aim to respond to all inquiries within 1–2 business days.
Q: Do you have a live chat option?
Yes, we offer live chat support directly on our website. You can use the chat widget available on our site during business hours to get quick answers to your questions. For after-hours inquiries, please leave a message and our team will follow up via email.
Q: Do you have social media accounts?
Yes! You can follow us and connect with us on our social media pages. Links to our social media accounts are available in the footer of our website. We love hearing from our customers and sharing new arrivals and updates.
Q: How do I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your order in real time by visiting our tracking page here: Track Your Order
Q: Do you offer discounts or promotions?
We occasionally run promotions and special offers for our customers. To stay updated on our latest deals, sign up for our newsletter at the bottom of our website. Discount codes must be applied at checkout and cannot be added after an order has been placed.